Zoom calls are making us confused

ALSO: 2000 firm survey says most are going hybrid / listen to Robin Dunbar & Kim Scott

The collective intelligence of teams takes a hit on Zoom

A while ago I did a podcast about collective intelligence. This is the idea that groups are almost always more intelligent than individuals when it comes to solving problems. The lead researcher, Anita Williams Woolley, was fascinating - and helpfully gave us a test (the Reading the Mind in the Eyes test that you can use with your team and a group exercise). The essence of collective intelligence was that when groups were adept at reading each others non verbal signals it acted as a feedback loop for ideas and discussion. This month Williams-Woolley has released some research that suggests that the collective intelligence of groups declines on video calls. Fascinatingly this isn’t the case on phone calls (we seem to read cues and signals more authentically on audio calls than video ones).

This week there was lots of press coverage as firms start to announce their plans for normal working:


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Tell a liked-minded friend or friends why you’re sharing it with them and add freebook@eatsleepworkrepeat.com in the address line. (If you want to know how this offer came about I explain the story on the Just Work new podcast).

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How many people can you trust?

Robin Dunbar became renowned for proving that human beings can only form trusting relationships with 150 people. What does that mean for work and our friendship networks? This is such a wonderful listen. Along the way Robin explains why being around friends transforms us - and elevates us. He also gives his top tip for what we should do when we get back to the office.

Apple / Spotify / website

It's time to kick bias out of your work

Kim Scott is the straight talking author of the phenomenal hit Radical Candour. Now she's back with a huge new book that's set to be equally as impact. (BTW completists will want to know that I chatted to Kim about Radical Candour in the olden days).

She joined me with business partner Trier Bryant to discuss workplace bias, bullying and harassment - and what any of us can do to stamp it out. Along the way we go into plenty of specific examples that will help you think about issues like this in your own workplace. We also get real talking about why standing up - even to good people - is an important thing we all need to do. There are some good stories in this episode and I’m not sure I come out of it looking too well.

Apple / Spotify / website


Last week’s newsletter

If you’re looking for a comprehensive guide to how to decide what is next for your firm then last week’s newsletter was widely shared.


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